At OwlAI, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our website, mobile application, and services (collectively, the "Platform"). By accessing or using OwlAI, you consent to the collection and use of your information as described in this policy.
Scope
This Privacy Policy applies to all users accessing OwlAI through our website and mobile application. It does not apply to data collected offline or through third-party services not operated by OwlAI.
1. Information We Collect
We collect the following information to provide and improve your experience:
a. Personal Information:
- Name
- Mobile number
- Academic preferences (e.g., exam type, subject, preparation stage)
b. Technical Information:
- Device type and browser details
- IP address and operating system
- Log data and usage patterns
c. Chat Data:
All conversations and queries with OwlAI are stored securely for training and platform improvement purposes.
d. Log Files:
We collect standard server logs such as IP address, browser type, referring pages, and timestamps. This data is anonymized and used to analyze trends and user behavior.
2. How We Use Your Information
We use the data collected for the following purposes:
- To personalize and enhance your learning experience
- To provide customer support and technical assistance
- To improve AI accuracy through training and optimization
- To send updates, alerts, and essential communication related to your account
- To monitor app usage, troubleshoot issues, and maintain platform performance
3. Data Storage
All user data is securely stored on trusted cloud platforms. We use standard encryption and access controls to ensure your information is protected at all times.
4. Sharing Your Data
We do not sell your personal data. However, for functionality and performance, some data may be shared with trusted partners such as:
- LLM service providers (e.g., OpenAI) to process your queries and improve our AI training
- Cloud and analytics tools to optimize app performance and support user experience
These partners are only given access to data strictly necessary for their services, and we ensure their compliance with data protection standards.
5. Cookies & Tracking
We use cookies and similar technologies to:
- Maintain login sessions
- Understand user behavior
- Improve navigation and features
You can disable cookies in your browser settings, but doing so may affect your experience on the platform.
6. User Rights
You have full control over your data. You may:
- Request access to view what data we hold
- Request correction or deletion of your data
- Opt-out of non-essential communications by emailing us at hello@owlai.bot
7. Children's Privacy
OwlAI is intended for users aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted information to us, please contact hello@owlai.bot and we will delete the data promptly.
8. Data Retention
We retain user data only as long as necessary for:
- Delivering core services
- Compliance with applicable laws
- Internal analysis and training improvements
If you request deletion, we will erase your personal and chat data from our systems within a reasonable time frame.
9. Legal Compliance
We comply with the Information Technology Act, 2000 and its applicable rules under Indian law. We aim to follow evolving data privacy best practices in line with Indian and international standards.
10. Changes to this Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or app notifications. Continued use of OwlAI after changes implies your acceptance. It is your responsibility to review this policy from time to time.
11. Contact Us
If you have any questions or concerns regarding your privacy or data protection, please contact: hello@owlai.bot
Thank you for trusting OwlAI with your learning journey.